Frequently Asked Questions
Everything you need to know about our handcrafted luxury pieces
What materials are used in Filigree Jewelers' pieces?
We use only the finest materials, including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones. Each piece is hallmarked for authenticity.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made or engraved pieces are final sale.
Do you offer a warranty on your jewelry?
Yes, all our jewelry comes with a one-year limited warranty covering manufacturing defects. This does not include normal wear and tear or accidental damage.
Can I request a custom design?
Absolutely. We specialize in bespoke creations. You can contact our design team via the 'Custom Orders' page to start your unique project.
How should I care for my filigree jewelry?
To maintain its shine, clean your jewelry gently with a soft cloth and mild soapy water. Avoid contact with harsh chemicals, perfumes, and chlorine.