Returns & Exchanges
At Filigree Jewelers, we want you to cherish your purchase forever; if you are not completely satisfied, we offer a 14-day return window for a full refund or exchange. Please ensure all items remain in their original, unworn condition with all security tags and certifications intact.
Initiate Your Request
Contact our concierge team via email or through your account portal within 14 days of delivery to receive a Return Authorization Number (RAN).
Secure Packaging
Carefully place the jewelry in its original presentation box and secure it inside a shipping carton along with all original laboratory grading reports.
Insured Shipping
Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location to ensure the item is fully insured during transit.
Inspection and Refund
Once our master jewelers verify the item's condition and authenticity, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing